I paid but I am still on Free

Try this first

1. Open Upgrade while signed in. An unfinished payment is re-checked every time that page loads, and most upgrades complete here without anyone doing anything.
2. Give it time. On-chain payments only count once they have enough confirmations — that is minutes on Solana, and can be an hour or more on Ethereum when the network is busy.
3. Check you sent the exact amount quoted. Each order is quoted a unique amount to the last few decimals; that is how an anonymous transfer is matched to your account. Rounding it changes what arrives.
4. Check you sent the right asset on the right network. USDT on the wrong chain does not arrive at all.
5. Sign out and back in — the tier is read fresh on sign-in.

Then open a ticket

If it still has not credited after an hour, open a Payments & membership ticket with:

• the transaction hash,
• the asset and network you sent on,
• the exact amount sent,
• the order reference from the checkout page.

Never send your wallet's seed phrase or private key to anyone, including us. Support only ever needs a public transaction hash.