Help centre
Most problems are already solved below. If yours isn't, the support desk is open to every account — free members included — and to visitors without one.
Browse by topic
Getting started
Install GoyHub, sign in and get your first match tracked.
2articles
Top question
My first match did not show up
Account & login
Passwords, email verification, sessions and closing your account.
2articles
Top question
Reset or change your password
Membership & payments
Upgrading, crypto checkout, what Paid unlocks and when it renews.
2articles
Top question
What a Paid membership unlocks
App problems
Crashes, updates, stats that will not appear and other bugs.
2articles
Top question
GoyHub will not start or crashes on launch
In-game & performance
FPS presets, configs, crosshairs and overlay behaviour.
2articles
Top question
My FPS dropped after installing GoyHub
Safety & anti-cheat
VAC, trust factor, what GoyHub does and does not touch.
2articles
Top question
Is GoyHub safe to use with VAC?
Most read
START HERE GoyHub will not start or crashes on launch
The five checks that fix nearly every launch failure, in order.
22reads
START HERE What a Paid membership unlocks
The forum, the app download and the desktop app itself — and what free accounts get.
20reads
START HERE Reset or change your password
Change it from your profile if you are signed in; use the reset link if you are locked out.
18reads
START HERE I paid but I am still on Free
What to check before opening a billing ticket — most payments settle on their own.
18reads
START HERE Is GoyHub safe to use with VAC?
What GoyHub reads, what it never touches, and why that matters for your account.
16reads
START HERE My FPS dropped after installing GoyHub
What GoyHub actually costs in frames, and how to get them back.
14reads
Still stuck?
Open a ticket and a human answers it. Free accounts, paid members and people with no account at all all use the same queue — you'll get a live chat thread either way.
Contact support Find an existing ticket