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Everyone gets a reply — free accounts, paid members and visitors without an account. Tickets are a live chat, so you can keep talking in the same thread.

You came from An update failed or GoyHub is stuck on an old version. Tell us which step failed and what happened instead — that is the fastest possible ticket.

Your email (so we can reach you) Your name (optional) What is going wrong? Topic Install & updatesAccount & loginPayments & membershipApp bugs & crashesIn-game & performanceAnti-cheat & safetyForum & moderationPrivacy & dataSomething else Tell us everything Screenshot or log (optional, up to 4 files, 512 KB each)

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Never include passwords, licence keys, wallet seed phrases or private keys in a ticket. Support will never ask for them.